Frequently Asked Questions

CharmCollect is the premier luxury charm marketplace and collection management app. You can track your charm collection, see real-time market values, buy and sell charms from verified sellers, and connect with fellow collectors.

Yes! Creating an account, browsing the marketplace, and managing your collection is completely free. A small platform fee (5%) is only charged when you successfully sell a charm.

CharmCollect supports all major charm and luxury jewelry brands including Pandora, Van Cleef & Arpels, Tiffany & Co., Cartier, Louis Vuitton, Bulgari, David Yurman, Thomas Sabo, Swarovski, James Avery, Trollbeads, and many more.

Selling is easy: create a free account, add your charm to your collection with photos and details, then list it on the marketplace with your asking price. Buyers can purchase directly or make offers.

Buyers pay through secure Stripe checkout. The seller receives the sale price minus a 5% platform fee. Payouts go directly to your connected bank account.

Yes! CharmCollect automatically tracks market values for your charms based on marketplace activity. You can see your total collection value, individual charm values, and price trends over time.

If you are interested in a charm but want to negotiate, you can make an offer below the asking price. The seller can accept, decline, or counter your offer.

CharmCollect works as a web app on any device. An iOS app is also available for download, providing a native mobile experience with push notifications.

CharmCollect requires sellers to provide detailed photos and accurate descriptions. Our verified seller badges indicate sellers with a track record of successful sales.

Yes! You can follow any seller on CharmCollect. When they list new charms, you will see them in your Following feed and receive notifications.

CharmCollect supports all types of charms and jewelry: pendants, beads, clips, dangles, spacers, safety chains, bracelets, necklaces, rings, earrings, lockets, Murano glass, enamel charms, pins, brooches, and sets.

You can reach our support team through the app by going to Profile > Settings > Support, or by emailing us directly.